At Grab Store, we aim to process and deliver your orders as quickly and efficiently as possible. Please read the following Shipping Policy to understand how your order will be processed and delivered.
1. Shipping Coverage
Grab Store currently ships products to locations within India.
Shipping availability may vary depending on the product, delivery location, courier service, and other logistical factors.
2. Order Processing Time
Orders are generally processed within 1–3 business days after the order is successfully placed and payment is confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During periods of high order volume, sales events, holidays, or unforeseen circumstances, processing may take longer than usual.
3. Delivery Time
Once your order has been processed and shipped, the estimated delivery time is generally:
3–7 business days
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, remote-area delivery, or other circumstances beyond our control.
The estimated delivery time is not a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
From time to time, Grab Store may offer free shipping promotions or other shipping offers. The terms of such offers will be displayed on the website or at checkout.
5. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation containing your tracking information, where available.
You can use the tracking details provided to monitor the status of your shipment.
Please allow some time for the tracking information to become active after the shipment has been handed over to the courier.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts before marking an order as undelivered or returning it to the sender.
Please ensure that your phone number is active and that you are available to receive the shipment.
If the courier is unable to deliver the order because the customer is unavailable, unreachable, or refuses the delivery, additional delivery or re-shipping charges may apply where applicable.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check your:
- Full name
- House/Flat number
- Building/Society name
- Street/Area
- City
- State
- PIN code
- Contact number
Grab Store will not be responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.
If you notice an incorrect address immediately after placing your order, please contact us as soon as possible. We will try to update the address before the order is shipped, but changes cannot be guaranteed once the order has been processed.
8. Delayed Deliveries
While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Natural disasters
- Public holidays
- Courier delays
- Transportation disruptions
- Incorrect or incomplete address information
- Remote-area delivery
- High shipping volumes
- Government or regulatory restrictions
- Other unforeseen circumstances
In such cases, we appreciate your patience while the courier works to complete the delivery.
9. Lost or Undelivered Packages
If your order appears to be lost or has not been delivered within a reasonable period after the expected delivery date, please contact us at support@grabstore.shop with your order number.
We will coordinate with the relevant shipping or fulfillment partner to investigate the shipment and determine the appropriate resolution.
10. Damaged Packages
If you receive a package that appears visibly damaged, please take photographs or a video of the package before opening it, where possible.
If the product inside is damaged, please contact us within 7 days of delivery and provide photographs/videos of the package and product.
For more information, please refer to our Return & Refund Policy.
11. Multiple Products in One Order
Depending on product availability, fulfillment location, and shipping arrangements, products purchased in the same order may occasionally be shipped separately.
If your order arrives in multiple shipments, you may receive separate tracking details.
12. Cash on Delivery (COD)
Where Cash on Delivery is available, the option will be displayed at checkout.
COD availability may depend on the customer's delivery location, product, courier service, and other factors.
Customers are requested to provide an active phone number and remain available to receive the COD order.
13. Order Cancellation After Shipment
Once an order has been shipped, it may not be possible to cancel the order.
If you wish to cancel an order, please contact us as soon as possible after placing the order.
For eligible returns after delivery, please refer to our Return & Refund Policy.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Grab Store
Email: support@grabstore.co.in
Website: www.grabstore.co.in
By placing an order with Grab Store, you acknowledge and agree to the terms of this Shipping Policy.