At Grab Store, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, we are here to help.
Please read the following Return & Refund Policy carefully before placing your order.
1. Return Eligibility
We accept returns only in the following situations:
- The product received is damaged or defective.
- You received a different product from the one you ordered.
- The product received is missing essential parts or accessories.
- The product is significantly different from its description or specifications on our website.
To be eligible for a return, you must contact us within 7 days of receiving your order.
The product must be unused and, where applicable, returned with its original packaging, tags, accessories, manuals, and other included items.
2. Products That Cannot Be Returned
Certain products may not be eligible for return due to their nature, including:
- Products that have been used, damaged, altered, or modified after delivery.
- Products without their original packaging or accessories, where applicable.
- Products damaged due to improper use, handling, installation, or storage.
- Products that are specifically marked as non-returnable on the product page.
- Products returned after the applicable return period.
3. How to Request a Return
To request a return, please contact us at support@grabstore.co.in within 7 days of receiving your order.
Please include:
- Your order number.
- Your name and contact details.
- Reason for requesting the return.
- Clear photographs of the product.
- A short video showing the issue, if applicable.
For damaged or defective products, photographic/video evidence may be required to help us verify the issue.
Our team will review your request and let you know whether the return has been approved.
4. Return Shipping
If the return is approved because the product was damaged, defective, incorrect, or otherwise qualifies under this policy, Grab Store may provide instructions for returning the product.
If the return is requested for reasons other than a product defect, damage, or our error, return shipping charges may be the customer's responsibility, where applicable.
Please do not send a product back without receiving return instructions from our customer support team.
5. Refunds
Once the returned product has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the applicable refund amount will be processed to the original payment method or through another appropriate refund method.
Refund processing time may vary depending on the payment provider or bank. Grab Store does not control the processing time taken by third-party payment providers or banks.
6. Cash on Delivery (COD) Orders
For eligible Cash on Delivery orders, refunds will generally be processed through a suitable electronic payment method after the return has been approved and the returned product has been received and inspected.
We may request the customer's bank account or other payment details required to process the refund.
7. Exchanges
We may offer a replacement instead of a refund for products that are damaged, defective, or incorrectly delivered, subject to product availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
8. Damaged Products
If your package appears damaged at the time of delivery, please take photographs or a video of the package before opening it, where possible.
If the product inside is damaged, contact us within 7 days of delivery with photographs/videos showing the condition of the package and product.
This will help us investigate the issue with our shipping or fulfillment partner.
9. Order Cancellation
Orders may be cancelled only before they have been processed or shipped, subject to our ability to stop the order.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.
10. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address and contact information at the time of placing an order.
If an order is returned to us or our fulfillment partner because of an incorrect, incomplete, or unreachable delivery address, additional shipping or re-delivery charges may apply.
11. Refund Delays
If you have been notified that your refund has been processed but have not received it, please first check your bank account or payment provider.
If the refund is still not reflected after the applicable processing period, please contact us at support@grabstore.co.in with your order details.
12. Fraudulent or Abusive Return Requests
Grab Store reserves the right to refuse returns or refunds where we reasonably believe that a return request is fraudulent, abusive, misleading, or inconsistent with this policy.
13. Contact Us
For any questions regarding returns, replacements, or refunds, please contact us:
Grab Store
Email: support@grabstore.co.in
Website: www.grabstore.co.in
By placing an order on Grab Store, you acknowledge and agree to the terms of this Return & Refund Policy.