Collection: Best Sellers

QUICK ANSWERS

FAQ's

Your questions answered, for a smoother shopping experience.

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How long does delivery take?

Orders are usually processed within 1–3 business days. Once shipped, delivery typically takes 3–7 business days, depending on your location. Remote areas may require additional time.

How can I track my order?

Once your order is shipped, we will share tracking details via SMS, WhatsApp, or email, wherever available. You can use these details to track your parcel until delivery.

Which payment methods do you accept?

Grab Store accepts online payments through available payment options, including UPI, debit cards, credit cards, and other supported payment methods. Cash on Delivery (COD) is available on eligible products and locations.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available on selected products and eligible PIN codes. If COD is available for your order, the option will appear at checkout. We may contact you to confirm your order before dispatch.

Are there any shipping charges?

Any applicable shipping charges will be displayed at checkout before you complete your purchase. Free shipping may be available on selected offers, subject to the applicable terms.

What if my product arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery at support@grabstore.co.in with your order number, clear photos or videos of the product and packaging, and a brief description of the issue. After verification, we will assist you with an appropriate resolution, such as a replacement or refund, where applicable under our refund policy.

Can I return a product if I change my mind?

Returns are accepted for eligible cases, such as products that arrive damaged, defective, incorrect, or significantly different from their description, subject to our Return and Refund Policy. Change-of-mind returns may not be accepted. Please review the product details and applicable policy before placing your order.

How long does a refund take?

Once your refund is approved and initiated, the time required for the amount to appear in your account depends on your bank or payment provider. For COD orders, we may request your bank or other required payment details to process an eligible refund.

Can I cancel my order?

Please contact us as soon as possible at support@grabstore.co.in if you wish to cancel your order. Cancellation requests are subject to the order's processing and shipping status. Once an order has been shipped, cancellation may no longer be possible.

What if I entered the wrong delivery address?

Please contact us immediately at support@grabstore.co.in with your order number and correct delivery address. We will try to update it if the order has not been dispatched. Once shipped, address changes may not be possible. Additional shipping charges may apply if a parcel is returned because of an incorrect or incomplete address.

How can I contact Grab Store customer support?

For any questions about your order, payments, delivery, returns, or products, email us at support@grabstore.co.in. Please include your order number and a brief description of your query so our team can assist you more efficiently.